Terms of Service
By using this website to book a pressure washing service, you agree to comply with and be bound by these terms and conditions. If you do not agree to these terms, please refrain from booking a service with us.
Booking Confirmation
Booking a service online does not guarantee availability on that specific date or time. You will receive confirmation via email or phone to finalize your appointment.
Service Providers
Our team members are thoroughly vetted and held to high standards. We ensure that each provider operates with integrity and accountability to deliver exceptional service.
Right to Refuse Service
We reserve the right to refuse or terminate service due to safety concerns, inappropriate situations, presence of weapons on-site, extreme clutter, or disconnected utilities such as water and electricity.
If our team feels unsafe or threatened, or if the service location is in an unsanitary condition, they may choose to leave. In such cases, a cancellation fee will be charged.
Preparation for Service
To ensure our technicians can focus on their work, please remove any obstacles that may hinder access to areas needing service, such as driveways, decks, or exterior surfaces. If additional preparation is needed, please inform us in advance to adjust the service cost accordingly.
Pets
While we are happy to work around pets, we ask that they be kept indoors or safely contained during service. If an animal poses a safety risk, we may withdraw our team, and a cancellation fee will apply. Our team members will not enter a property if an animal is deemed a threat.
Service Fees
Service quotes are based on standard conditions, but the price may vary depending on the actual condition of the property. If additional work is necessary, we will notify you to discuss any price adjustments.
We also reserve the right to adjust rates based on the scope of work required to meet quality standards. We will always discuss any price changes before beginning service.
Payments
Payments can be made by credit card or e-transfer. Credit card charges will only be processed after the service is complete, although a hold may be placed on the card 24 hours before the appointment to ensure availability of funds. E-transfers should be sent 24 hours before your booking to confirm the service.
Refund Policy
We do not offer refunds, but if any aspect of our service does not meet your expectations, please contact us within 24 hours, and we will make every effort to correct it at no additional cost.
Recurring Service Discounts
Discounts on recurring services begin after the first service. If the frequency of service is reduced, the discount may be adjusted accordingly.
Rate Increases
Rates may be adjusted due to changes in service frequency, property size, or conditions, with annual rate increases of up to 10% to cover operational costs.
Access to Property
Please ensure our team has access to the property on the scheduled service day. If the property is locked or inaccessible and we cannot reach you within 30 minutes of arrival, the full service charge will apply. For convenience, consider providing a key or access code.
Cancellations
Because we schedule service specifically for you, cancellations require at least 24 hours’ notice to avoid a $50 cancellation fee. Cancellations made with less than 24 hours’ notice, or instances where we cannot access the property, will incur the full service charge.
Alarm Systems
If your property has an alarm system, please disable it before service or provide us with the code. Failure to do so may result in a lockout fee.
Customer-Provided Equipment
If you request that we use specific equipment on your property, we cannot assume responsibility for any damage or repairs needed for that equipment. Please ensure it is in working order before our arrival.
Cleaning Supplies
We provide all necessary equipment and supplies for pressure washing. If you require green cleaning products or have specific product preferences, please notify us in advance.
Unreachable Areas and Heavy Objects
For safety reasons, our team cannot climb ladders, move objects over 35 pounds, or work in areas higher than a step stool allows. Please arrange for heavy objects to be moved if cleaning is needed behind them.
Breakage, Damage, and Loss Policy
While our team exercises care, there is always a risk of accidental damage. Our providers carry liability insurance for any damage directly caused by our service. However, we are not responsible for damage due to normal wear and tear, improper installations, or failure to disclose fragile items.
Please notify us within 24 hours if any damage occurs. We will make every effort to replace the item or provide a suitable replacement.
Arrival Window
Our team operates within an arrival window to optimize scheduling and minimize travel costs. While we strive to accommodate specific time requests, we cannot guarantee exact arrival times. We generally operate between 8:00 am and 5:00 pm and will inform you of any delays.
Holidays
We do not provide service on statutory holidays. If your scheduled service falls on a holiday, we will contact you to reschedule.
Key Release
If you choose to leave a key in an unsecured location, we are not liable for any resulting damages or theft. Upon termination of services, any keys in our possession will be returned within 48 hours or on the next business day.
Non-Solicitation of Our Team
By using our service, you agree not to hire or solicit our providers for direct service outside of our company. We invest time, training, and resources in our team members to ensure they deliver top-quality service.
Governing Law
These terms are governed by the laws of Michigan and may be updated periodically. We appreciate feedback on ways to improve our service and website to better serve you.